Frequently Asked Questions

Behind the Scenes

I am currently located on beautiful Manitoulin Island. Everything from Stardust Gremlin is made in, and shipped from, Northern Ontario Canada. 🍁

I do! Most shows I attend are within Ontario, however I am open to the possibility of travelling. If you know of a show near you that you are interested in meeting me and my plush critters at pop me an email here and I may just show up! 

My confirmed events and cons can all be found on the events page here. 

Plush Care

Luckily for you caring for your plush friend is fairly easy so long as you follow these simple steps. This will ensure the long lifespan and lasting softness of your new plush pal.

Remember to choose a name and fill in their adoption certificate.

Treat your plush with care. These critters are handmade and are not meant for rough play. Light gentle play is fine.

If your friend gets dusty use a microfiber cloth to gently wipe them. For longer fur a clean dry toothbrush can also be used.

If they get visibly dirty, spot clean only. Use hot water, mild soap, and a cloth to wipe the dirty area. A wet toothbrush can be used to scrub resistant dirt.

IMPORTANT: Do not put your plushie in the washer machine or dryer. This can damage their stuffing and ruin the softness of their fur. Plus it will make them very sad.

Give hugs and snuggles often. This is as good for them as it is for you. ❤️

Oh no! That’s horrible to hear!

Good thing you contacted a certified plush doctor! 

Please get in touch with me so I can fully asses the situation and best help you. Contact me and fill in this form here.

Additional Information

I offer an exclusive 20% off coupon when you become part of my Plush Club.

You’ll also get super secret behind the scenes sneak peeks including giveaways, sales, discounts, and upcoming designs!

To claim your instant coupon you can sign up here.

I share my home with multiple cats. I’m a bit of a cat lady.

I use a lint roller on all plushies/fabric items before sending them out, and store plushies and fabric away from my pets to minimize fur, however my cats do have access to my studio area. Please keep this in mind, especially if you have allergies.

My home and studio are smoke free.

Everything in my shop is handmade by me. Unless listing specifies you are receiving the exact item pictured, there may be slight variations between products.

While I do my best to show colors true-to-life, all monitors are different. Please allow for some variation between what you see on your screen and what you see in real life.

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